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HiSUN

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Hello...to all.

Our intention participating here, is to ALERT you, with our experience, against the DANGER of buying these HISUN or "cloned brands" like MASSIMO, MOTOBISHI, QLINK,COLEMAN, BEENCHE...and so on...

PLEASE NOTE that WE will use The Truth, only the Truth ..and Nothing but the truth in this ACTION against HISUN, with documented facts, pictures, e-mails and testimonials.

In Fact..

WE WILL UNMASK HISUN....and REVEAL THE TRUTH that not even many small dealers KNOW about HISUN!

From Fire on UTV's... Melted gas-tanks on ATV's...Broken engines, Differentials , transmissions and a Huge amount of problems... we had a LOT.

The one on the picture we use...had only 34 kms and 3 days use... Burned totaly with the Gas-tank FULL in front of the Owners and friends in a meeting.

But... maybe it is better if i start with the REPORT made from all dealers in Europe in 2011, after a meeting in Germany with Management of Hisun, to discuss the Serious problems we were ALL having and complaining about.

"... FINAL REPORT of HISUN EUROPE DEALERS in GERMANY 2011

MEETING EUROPE July 2011
Presences:
Mr Andy Zhou – HSUN Factory representative + 2 engineers
Mr Chen – Hisun Motor Europe
Mr Francisco Coutinho + Mr Claudio Ribeiro – Portugal
Mr Giovanni Fazzio – Italy
Mr Peter + Mr Jirka Batovec – MEU – Checks Republic
Mr Pawel Rostworowski – Poland
Mr Rune Johanson – Norway
Conclusions: In this meeting in the 9 July 2011, in Frankfurt, we discussed the several problems of reliability of Hsun vehicles, and we also discussed about strategy for Europe market and the way of procedures and organization necessary to implement.

Mr.Andy Zhou recognised that several problems are of knowledge of the manufacturer
, and that all measures necessary to solve these problems, will be taken to improove the quality of vehicles and after serviçe support.
Our conclusions are as follows:
1- HSUN Must increase Quality of theyr products. Bad quality is destroying our credibility and will finish to destroy this business in a short / médium term.

2- HSUN must create a quality control that checks ALL vehicles before ready to deliver and also a Testing department that tests HARD all New Models BEFORE lounching them to the market.

3- Warranty Claims and Parts for correction are costing a lot of Money to HSUN and dealers, that is NOT supportable.

4- ALL parts for warranty MUST be delivered to dealers without any costs for customs or taxes ( as i tis with ALL brands of Cars and Motorcycles). These costs of correction parts or warranty can NOT be imposed to us Dealers to support. NOT ACCEPTABLE.

5- Warranty for ALL vehicles Must be of 2 years (as it happens with ALL brands)…counting from the date of SALE to the client. The Invoice of sale, dated, is the date of Start Warranty.

6- Branding, and increasing market shares, are only possible if HSUN is Loyal to they own Brand and dealers.

7- If you want to be a credible Brand…Stop using Trading companies. Those are only for low-quality and low-credible products, and they are destroying the credibility of the brand HSUN.

8- The tecnical expertise in HSUN and the support in this área, is too low for solving problems, and comunication is almost impossible with knowledge persons. Normaly when problems are presented, we receive “questions” and not answers….and most of the times….the questions are not even related to the problems …dificult to explain to a non-expert person in the tecnical área in the HSUN factory.

9- We expect HSUN to have a minimum stock (in Europe ) for each model….for Fast delivery in low quantities…to re-stock any country that need’s FAST some units but not waiting 2/3 months for delivery. (This Units must be Models without problems and NOT old models just for sale but that you know they have problems) (Like you have in Germany)

10- Also for PARTS…. Either you have a Dignified Warehouse for parts for Dealers( with Logical prices/ Not Absurd as they are )…or you accept our proposal to nominate the Polish representativ INTERCARS SA (Pawel Rostworowski) , with Large experience in CAR and MOTORCYCLE distributors for Parts and DUCATI vehicles. ( WE RECOMEND THIS SOLUTION because they have the Know-how and warehouse/personel) already well trained )

11- You must Inform in a constant way…ALL Dealers of any Modifications on Models/ date of , and also as it happened , when Changing a part ( p ex Gear-Box UTV 800), if another part conected (Rear transmissionn shaft to conect Rear Differencial) as also changed…make a Note in the Parts List, an Observation. ( For Gear-box part no…. Also change part Nr…. for models production before……”date” ) . This will avoid that a Dealer (Portugal p ex) receives 3 Gear-Box for these UTV’s 800….. that we can NOT use…because transmission should also be changed….and we got NO information , as we should.

12- HSUN must keep a track of vehicles and inform any modifications for them, as HSUN discover those units have problems. Otherwise, we will think that you want only to sell “product” no matter the product is good or not, leaving the problems to us.

13- ALL “Big” decteted problems in HSUN vehicles, that HSUN modifies for better parts, MUST be object of a Recall to Dealers and substitute the defectuous parts for the Corrected ones suplied by HSUN factory, in time for imediate repair.

14- We ALL the countries present in the meeting, declare that we want to keep on working with HSUN, but we can not keep loosing clients and Money due to the Huge problems and claims we are having. If a HSUN wants to be in Europe, as a recognised Brand, you should act like one and accept that also us, we need to be Credible to our clients…and make Money.

15- Suggestions for some Models:

UTV 800 : STOP PRODUCTION and re-think the model. (Ratio Problems 100/100 )
Every single UTV 800 we sell…. Returns every week for new repairs and warranty claims.
Many problems with transmission ( transmission fails +noises + broken parts + 4x4 fails system)
Many problems with electrical systems, ECU, Power Rectifier,electrical machine.
Baterys… 80 % are “DEAD” at arrival….
You should Re-place Bateries and ALL electrical components ( ECU and Rectifier included) in the front , inside a protected box) Like UTV 700 but big enough for all devices)
Huge problems with Overheating in HOT countries. Yous Must increase Radiator, 2 Fans, Oil radiator also Bigger and NOT in front of water radiator ! Lower!!(engine level), better Oil Pump) Better Temperature valve. ALSO create a Wind-Flow to the engine compartiment to low the air temperature…that MELT all plastics and turn Impossible to be Seated on due to excess HEAT. A Rear-Gear “Over-ride” buttun is needed…it is IMPOSSIBLE to make Rear drive in a small climb…as it is working the limiter now!!) (Also for UTV 700/600/500)

ATV/UTV 700 – Many Variomatic system problems,they destroy very easy and restricting speed and eficiency problems. Also Gear-Shift is very sensitiv for “L” position. Not easy to regulate or “R” position will not work. Bateries must be Powerfull, Start engine can not Push a 700 engine and problems exist because of that.

UTV 400- Excelent Vehicle….but Too heavy Cargo Box.
ENGINE MUST HAVE LOW-GEAR ! Very low power for small up-climb and Big Heat for Vario system and engine due to that.


We realy Hope that this meeting we had with Mr Andy Zhou ( very Professional), realy help us to re-trust HSUN again, because we all invested on HSUN…to win money and to work a Good brand. NOT to fail what it seem a good business…but is not !(as it is now )


Many thanks

PORTUGAL – ITALY – CHECKS REP. – POLAND - NORWAY

... " end Quote(Original document avaliale)

Our contacts:      Hisun.problems@hotmail.com





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Francisco Coutinho
CrankY

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Reply with quote  #2 
Holy crap I didnt realize how severe this problem was, although Ive heard nothing good about Hisun
sideXsideNut

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Reply with quote  #3 
Hi Francisco,

thanks for the detailed posting and warning about Hisun, I cant say that I have been following their products but every time I read something about Hisun, its always negative.

here is another article I found on this issue with Hisun:
http://www.utvdealernews.com/HISUN.html

Would be nice to hear from some owners in Canada and USA and it looks like they dont have an official importer for North America either, just some smaller businesses bringing them in on their own like you had mentioned.

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HiSUN

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Reply with quote  #4 
Hi sideXsideNut and Cranky..

I already Knew that article...and also this one, similar...


http://www.rueschmotorcompany.com/articles/hisun.pdf

and you know a curious thing...?

When i read it , in 2008...I was just started to work with  Hisun..and i was Ceptic about this article.
I was thinking.... OK, these are words from "other" manufacturers , hungry due to this much better looking and ...the Same as Yamaha ( Yamaha Rhinos are manufactured by HiSUN and treated/assembled by Yamaha !!

After this YEARS from 2008 until Now...WE ALL in EUROPE, know everything writen in that article...is EXACTLY what WE think HiSUN realy IS.
They are TRICKY, not Honest, sell to anybody , not respecting no-one, Missing Parts, Problems everywhere, engines broken, Overheating, leaks of Gas, Fire on UTV's, ...you name it!

Responsability from the Factory..... NONE!
Inclusive, this year..they tryed to send for 2 times the engineers to Europe to solve a Huge amount of problems...and The Visa they Need to come in Europe WAS DENIED for two times..one in Sueden, and also in Finland, This is Starnge..is it not?

What is the Distributor from Finland thinking this moment about them? and from Sueden? and to Portugal, they should come in March, in April...and we still waiting, with some clients with UTV's stoped for more than 3 months, because some Changes and New parts must be changed?

Wow do you Think, this Clients who trusted in this very good loking CHINESE SHIT...and thought they were saving some Money buying cheaper... HOW DO THEY FEEL NOW??

And for the Official Distributors they TRICKED and CHEATED ?
How do you think we feel?

How many HiSUN Masked Brands are in USA and Canada?
How many allready "disapeared" ? WHY?

so.... THINK, use your grey cell's and Think that everytime we buy CHINESE, we are also buying unemployment for our OWN coutry fellows because they produce Cheaper...because they do NOT follow "the rules" and only TRICK people.

But I believe, hat Our Campaign will sort his effect, and HISUN will be Un-Masked for good !

Just hope... you all pass the "word"
Thanks
Francisco


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Francisco Coutinho
Corey1987

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Reply with quote  #5 
That link is not working  

I think we always have to take these warnings with a grain of salt. People are always bashing Chinese brands partially because they feel threatened by their lower prices. There are good and bad products no matter where it is manufactured abnd if Hisun has taken the product out of the market to improve some major flaws thats a good thing or not

Anyways, read these posts:

http://rhinoclones.com/showthread.php?135-Hisun-reliability

CrankY

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Ridge Runner
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Reply with quote  #6 
To each their own but i wouldnt take the risk of ever bying a Hisun after reading this. Too much money
HiSUN

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Reply with quote  #7 
Hello Corey..

The link i posted...is working good.
 You have to wait a bit, because it is a PDF file...

More... In RhinoClones (for shure that a Fórum made by Dealers of Hisun...is parcial)... you should also see this post..
http://rhinoclones.com/showthread.php?1105-Hisun-Problems It is was already closed...so inconvenient it was, and full of"offended-Mary's" posts ....maybe you can read what the DISTRIBUTORS SAY and not individual persons (most of users of RhinoClones..are Dealers or Clone-users)
They publish and manipulate the Fórum,as they want.. for obvious comercial interest,  but you can Find a LOT of people complaining in the diverse topics. And Most of them, for the same reasons i wright.

Then you can see what Dealers say around Europe....what are our complaints to the factory...and all E-mails and adresses for you to check with them, is desired.
More that a simple Oppinion...a oppinion from Distributors Strongly affected by the Stupid behaviour of this brand...should count!

It is Not a question of "bashing" chinese goods... It is , YES, the question of deffending Our HONOUR, when TRICKED by Hisun.

How can you expect, that a Factory behaving BAD with Distributors, can Offer you a Tranquility and a Good after sales serviçe ? If they FAIL with all of us?
For shure a distributor ...will fail something on Clients..if the Manufacturer does not work correctly...NO?

  My best...



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Francisco Coutinho
Auzzy

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Reply with quote  #8 
You get what you pay for and sometimes it juts pays to spend a little extra ca$h

Ive rode with a guy who had a Hisun and it was nothing but trouble, dealer wasnt much help either. i think he ended up selling it and taking quite a loss both time and money.
Destructor

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Reply with quote  #9 
I live in a small town and I have a dealer of Hisun products here.
I am very good friends with the lady who runs the shop and they have good mechanics who work on the machines and who PDI the machines. If you go over the product right out of the box and make sure everything is put together right I find your problems will be reduced by 90%. The dealer has a no questions asked policy for warranty work and they have pushed allot and I mean allot of product. Customers seem to be happy and they have lots of referral business. So one machine burns or Breaks allot (eg, My Komodo) You can't label the whole line like that. Take The Ford Pinto for instance. One Pinto. Yes Only one ever burned but everyone heard about it and look at what it got labeled as.
Funny that when one Hisun burns they are all crap but when one Yamaha burns it must have been user error.
Besides isn't this why we have insurance?
I wish my Komodo would burn. Then I get a new one!

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Bob

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Reply with quote  #10 
I have read the forums on the Hisun products. I purchased a HS800utv after seeing one a friend of mine purchased and the kind of work he did with his. My machine overheated with 42 klms. on it caused by the front sway bar being placed too close to the sensor in the radiator and knocking it it out of place. The motor was replaced after me paying $1200 for labour and transportation and may I add a six month wait using my full warrenty The swaybar wasn't put back on the machine,so it now can not be operated at the speed Hisun says it can. It has developed a new problem now where by it will only run for a minute or so and shut down.It will take several hours before it will restart. Only have 350 klms use out of it so far 2012 model. Soon will check with Transport Canada to see what they have to say about importing those machines.
RS8R Crap

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Reply with quote  #11 
I bought a 2013 Hisun RS8R ($13,000CAD), late last year. About 3 weeks after owning it, the engine overheated with no warning. I took it back to Leduc Motors, where I had bought it to get warranty. I was later told it wasn't covered under warning. I argued with the dealer, explaining to them about the engine temperature light not coming on and they replied the light was fixed due to a faulty connection and it was covered. But the engine, however, is my fault. I was told I drowned it, when in fact I didn't go through much water at all. I was told there was mud between the fins of the radiator which caused it to overheat. Etc...etc...
I was told by Leduc Motors that it would cost me $3600 for a new engine. I then had a lawyer draft a demand letter and got no response. If I chose to continue suing them and it went to trial, my lawyer fees would've been around $2700. It wasn't worth it.

After sitting on this piece of &^%$ for almost 6 months now, I decided to pull the engine and fix it myself. I've taken pictures of major flaws in Hisun's design which the public should see before they buy.

I pulled the engine apart and found the problem. Not anywhere near the price of a new engine. I'm into it now for roughly $200 in small parts. And whatever extra's after I figure out what to change.

The intake on these machines is located behind the drivers seat, roughly at hip height. If you splash through a shallow puddle of water and enough comes into the cab, you're sucking water.

It has a transmission cooler at the very front. An oil cooler directly behind the trans. cooler, and your radiator behind both of those. Nothing protects any of them from side damage or lower front damage.

The manufacturers welds on the frame look like a crack head welded them. Mine started rusting in 3 weeks. I'll upload some pictures soon.
MotoKart

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Reply with quote  #12 

Greetings and thanks to all members of the Forum for this excellent WEB

I am in Colombia South America. And I want to buy a UTV Firm HISUN .the comments in 2012 are very bad, I want to know if they know if the quality was improved?


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OLDBLOKE

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Reply with quote  #13 
[eek]I also would like to know more about the Hisun 400 the new one for 2014--2015 here in Australia they are asking $7.000 but if they are a load of trouble with motor and Gearbox better off not to buy then ==i am an Old Bloke and just thought it would be a good way to get around the bush for some hunting with a Camera and a good look around ==is the new 400 better these days then they were or still loads of trouble?? [idea]
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OLDBLOKE

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Reply with quote  #14 
Quote:
Originally Posted by RS8R Crap
I bought a 2013 Hisun RS8R ($13,000CAD), late last year. About 3 weeks after owning it, the engine overheated with no warning. I took it back to Leduc Motors, where I had bought it to get warranty. I was later told it wasn't covered under warning. I argued with the dealer, explaining to them about the engine temperature light not coming on and they replied the light was fixed due to a faulty connection and it was covered. But the engine, however, is my fault. I was told I drowned it, when in fact I didn't go through much water at all. I was told there was mud between the fins of the radiator which caused it to overheat. Etc...etc...
I was told by Leduc Motors that it would cost me $3600 for a new engine. I then had a lawyer draft a demand letter and got no response. If I chose to continue suing them and it went to trial, my lawyer fees would've been around $2700. It wasn't worth it.

After sitting on this piece of &^%$ for almost 6 months now, I decided to pull the engine and fix it myself. I've taken pictures of major flaws in Hisun's design which the public should see before they buy.

I pulled the engine apart and found the problem. Not anywhere near the price of a new engine. I'm into it now for roughly $200 in small parts. And whatever extra's after I figure out what to change.

The intake on these machines is located behind the drivers seat, roughly at hip height. If you splash through a shallow puddle of water and enough comes into the cab, you're sucking water.

It has a transmission cooler at the very front. An oil cooler directly behind the trans. cooler, and your radiator behind both of those. Nothing protects any of them from side damage or lower front damage.

The manufacturers welds on the frame look like a crack head welded them. Mine started rusting in 3 weeks. I'll upload some pictures soon.
We all would like to see your photo's please ? OLDBLOKE

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OLDBLOKE

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Reply with quote  #15 
Quote:
Originally Posted by MotoKart

Greetings and thanks to all members of the Forum for this excellent WEB

I am in Colombia South America. And I want to buy a UTV Firm HISUN .the comments in 2012 are very bad, I want to know if they know if the quality was improved?

Hello from Australia i also after reading all this about the Hisun blown gear-box's cooked motor's  and so on and fires all under 50 K's-miles can't get parts the dealer will not have anything to do with you after you have the machine and the dealer has your cash =to me it sounds if the risks are just too high to buy this machine what i am looking at is the 400 cc to get me around the bush and if this machine does brake down while i am in the bush how do i get it back how i get back =or does a chopper find me with my Hisun and me just a pile of bones by now?? But there again i see a bloke selling his 400 so i asked him what he thought and he told me they have three =two 400 cc and one 600 cc and they are pro. shooters in Australia and they have had no troubles at all nothing with the three of them  maybe he is a Hisun Dealer??) myself why i was looking at the Hisun because of the price $7.000 here in Australia yes a load of CASH can buy a car for that!! One bloke here in Australia says he had trouble and it took 5 months to get the part and then that part also broke and it took another 5 months to get it replaced (can that be true??) i was set on having a 400c but i think i should look for a second-hand Brand name but just maybe the 2014-2015 are better who knows??

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